FAQ

Help
If you require any help please either email us at morgan@haakaa.co.nz or call as on +64 9 415 6444.

 

FAQS

What are your shipping rates?

Free Delivery NZ for orders over $75
Gift vouchers: Freight FREE in New Zealand
$5.00 Courier delivery nation wide
$11.00 Courier delivery rural
$15.00 Airmail PARCEL anywhere AUSTRALIA CHECK State LAW
$30.00 DHL Courier anywhere AUSTRALIA CHECK State LAW
Exclusions for oversized items may apply
(sorry this excludes Chatham Islands & Stewart Island - please contact us for freight options)
* Please note the free freight offer only applies to orders made online at www.haakaa.co.nz and delivered within New Zealand. This offer is not available at physical stores.

Do you deliver overseas?
Yes we do - however this is not yet linked up to our website. Please contact us directly at morgan@haakaa.co.nz and we will calculate shipping costs for you.

How do I know my order has gone through and payment has been confirmed?
When you process your order in the checkout the page will notify you if you payment has been accepted or denied. If you are paying via direct credit you will receive an email from Haakaa with the account name and number for you to transfer the money into. Once your payment has been received you will receive an email confirming that your order is now being processed and an email with your tracking number once your order has left our warehouse

How will I know you have received my direct credit payment?
Please be aware that it can take up to 3 working days for your direct credit payment to clear and be allocated to your order. You will receive a confirmation email once your payment has been received and an email with your tracking number once your order has been processed through our warehouse

When will my order be despatched?
We aim to have your order on the courier as soon as we can. Please allow 2 to 3 working days for Auckland deliveries, 3 to 4 for North Island deliveries and 5 to 6 for South Island deliveries. Rural Deliveries will be a extra 2 to 3 days (Please make sure you mention your RD when placing your order to avoid further hold up)
Around Public Holiday periods please allow a few extra working days to receive your delivery. During the Christmas period please expect the courier delivery to take a little longer then usual!

What happens if an item I purchased sells out and ends up being unavailable?
This is not a likely occurrence, however, sometimes we run out of stock after your shopping cart has been submitted. We try to avoid this frustration as much as possible. If this does happen to you, you will receive an email from us stating the product that is out of stock and whether you would like to exchange it for another product with some options for you to choose from, or receive a refund.

Is there a cost if I decide to return my item via courier?
If you have ordered the wrong size, colour or have changed your mind about your order you will be charged for shipping costs to return. If you receive an item which is faulty or broken we are happy to replace the goods and pay for shipping.

I've ordered the wrong item, what do I do?
In the case of ordering the wrong item you will need to let us know ASAP by emailing morgan@haakaa.co.nz or calling our us on +64 9 415 6444. We try and get our online orders on the courier as quickly as possible.
Do you take Gift Cards online?
Yes we do take Gift Cards Online. When you get to the payment screen if you want to pay by Gift Card you will need to enter the serial number off the back of the Gift Card.

What are the lay-by terms and conditions?
- Minimum 10% Deposit applies to all lay-bys
- Special Clothing can not be laybyed
- All laybys not picked up within 3 months will be cancelled

A part of my item is broken, do you stock parts?
Yes, we do stock parts! If you are looking for a part of an item please email morgan@haakaa.co.nz along with a picture of the part which is broken and the name of the product.

What is a promo code?
We may send special offers in our advertisements (TV, email, magazine etc) where you can use promotional codes either online, in store or both. Promotional codes or 'Promo Codes' entitle you to receive discounts on items between specified dates. To use a Promo Code online offer, simply type the code into the Promo Code area at checkout. Please make sure you read any Promo Code Terms and Conditions. Promo codes are not compulsory. If you do not have a promo code, you can bypass this section.
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